Romanian
How can I get the discount code on my first order?
To benefit from the discount code on your first order, all you have to do is subscribe to our newsletter. After you have subscribed you will receive an email with the discount code. IMPORTANT The mail may arrive late or be redirected to Spam, check there as well.
Can I use the discount code during promotions?
During promotions on the site, products already have discounts, which is why the code will not work during that period.
How do I choose a skincare routine?
To choose a care routine suitable for your skin, it is important to start by looking for products suitable for your skin but also for their specific problems. If you need help, you can always call the Wow skin team. Things to consider: To help you create a personalized routine we will need to know your skin type, skin problems and what products you are currently using.
How do I collect loyalty points?
To collect loyalty points all you have to do is create an account and place an order. Each leu spent will turn into 1 point.
How do I use loyalty points?
When you enter the site, you log in. After that in the lower right you will find a star that says "Loyalty Points". Click on it. Now you can see how many points you have. Also here, a little further down you will find 3 boxes. If you have more than 600 points and want to use them, you need the last Box that says "Redemption methods". There you can exchange the points for discount coupons that will come to you by mail.
Is it possible to invoice the company?
Of course. We can invoice the company if you indicate the appropriate data when creating the order. If for some reason you forgot to do this, we can change the invoice for a maximum of 10 days after placing the order.
How do I use the voucher or discount code I received?
To use the discount code, it is necessary to put it in the box Discount code and press Apply. This box will appear after you press the complete order button for the first time, at the time of indicating the delivery address.
Do you also ship internationally?
Yes. Apart from Romania, we can deliver your package to Europe or Great Britain. For international parcels we ask that orders be paid by card. At the same time, for such parcels the delivery price is 50 lei for Europe and 80 for Great Britain. Likewise, the waiting time also differs. It varies by country and can vary between 4 and 18 days.
How can I download the return form?
Unfortunately, the return form is only available to authorized persons. Thus, in order to be able to return a product, you can call the Wow skin team who will send you the form by mail. IMPORTANT The return form will only be sent after the returned product arrives at the Wow skin Headquarters and passes inspection.